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Terms of Usage |
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By accessing to any pages of pacificcoffee.com, you agree to be bound and to abide by the terms and |
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conditions listed below.You also agree to our use of information about you as described |
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in our Privacy Policy and Disclaimer. |
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The terms and conditions may be modified from time to time at Pacific Coffee’s discretion without prior notice. |
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Terms of Order |
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Offer or products listed in on-line shopping store are not necessarily abailable at Pacific Coffee outlets. |
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Loyalty point accumulation is only applicable for on-line purchase of merchandise and coffee beans. |
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Loyalty point accumulation mentioned will be completed within 3 working days upon successful transaction. |
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Offered goods are on a first-come first-served basis while stocks last. |
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Terms of Payment |
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We accept only credit card payment via Paypal for VISA card, Mastercard, American Express card and |
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China UnionPay card. |
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All payment transactions are handled by Paypal and Pacific Coffee will not be involved. |
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Terms of Delivery |
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All title and risk of loss and damage of products will be borne by customer once the order is dispatched by |
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Pacific Coffee. |
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Pacific Coffee is not liable to any customs, duties or specific licenses to be obtained or applied for |
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registration of your purchased products required by the delivery destination. To continue placement of your |
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order, you agree to the terms and conditions herein and agree to be responsible for any customs, duties or |
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any registration or license requirements. |
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Approximate lead time of delivery |
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Country/Region |
Working days |
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Hong Kong, Macau |
2 - 4 |
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Mainland China |
4 - 14 |
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Taiwan, Japan, Singapore, Malaysia |
6 - 8 |
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United States(Except Hawaii), Canada |
8 - 14 |
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The Perfect Cup Card and Gift Card |
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The Perfect Cup Card and Gift Card can only be used at Pacific Coffee in Hong Kong. |
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The usage of the Perfect Cup Card and Gift Card is abided by terms of service. |
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The Perfect Cup Card and Gift Card can only be delivered to Hong Kong. |
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Top-up amount is non refundable or extendable. |
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The maximum stored value of the cards is HK$2,000. |
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The Perfect Cup Card will be expired 15 months after it has been activated or after 15 consecutive months of |
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non-use. Unused amount and/or point balance shall be forfeited automatically upon the expiry date. |
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The value will be uploaded to your Perfect Cup Card after 30 minutes upon successful settlement by credit card. |
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Coffee Beans and Coffee Machine |
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Coffee Beans can only be delivered to Hong Kong, Macau, Taiwan, Malaysia and Canada. |
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Coffee Machine can only be delivered to Hong Kong and Macau. |
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1 year free warranty for Coffee Machine with parts and labor provided within Hong Kong. |
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Customer should provide an individual standard power outlet of 13 Amp. |
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A demo section can be arranged upon request. |
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Exchange Policy |
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Our products are all checked before dispatch. In case of receipt of incorrect items, please contact us |
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for good exchange following below return procedures without extra delivery charge : |
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1. Pack the returned products along with our acknowledgement email securely in a box that we can |
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expedite your request. |
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2. Send the returning items by registered mail to: Pacific Coffee Company, 7/F Hollywood Centre, |
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233 Hollywood Road, Sheung Wan, Hong Kong. |
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3. Scan the mailing receipt and email to orderenquiry@pacificcoffee.com, please keep the |
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original receipt for verification.
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4. All return shipping fee must be prepaid. We do not accept cash on delivery returns. |
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- The condition of the goods will be verified prior to any exchange. |
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- All exchange requests must be sent to Pacific Coffee Company within 7 days upon receipt of goods. |
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Refund Policy |
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Only in case which the product was out of stock, the value of product and the prepaid delivery |
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charge will be refunded. |
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Refund will be done within 7 working days upon successful payment. |
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Please email us your enquiry about online-shopping page to orderenquiry@pacificcoffee.com. If it is related to an order you have placed, please remember to include your order number provided in the email invoice in the message. |
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The above terms and conditions were last updated on 8 December, 2010. |
